Return and Refund Policy

Return Policy:

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. 

Note: only products in NEW* condition can be returned. We reserve the right to refuse a return with traces of use.

*NEW= These are unopened products in their original packaging and products that have never been used.

Once the shipping label has been sent to you the product must be shipped to us within ten days or the order will be marked complete. 

Exceptions/non-returnable items:

Certain types of items cannot be returned, like custom products (such as special orders or personalized items) and personal care goods (such as beauty products). Please get in touch if you have questions or concerns about your specific item.

To start a return, you can contact us at  Mysteryfind@outlook.com Please note that returns will need to be sent to the following address: 677 Sterling Dr., Eugene, Oregon, 97404, United States.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at  Mysteryfind@outlook.com 

RETURN METHOD:

Your option to send us your return is: By Mail

How Can You Get Your Return Shipping Label?

1. Defective Product:

Download and Print:

2. Customer Remorse:

Download and Print

Damages and issues (defective products)

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item so that we can evaluate the issue and make it right. For our defective products, return is free shipping. This means your shipping fee is USD 0.00 and the restocking fee is USD 0.00.

For your responsibility (customer regret),

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds Policy:

We will notify you once we’ve received and inspected your return and let you know if the refund has been approved or not. If approved, you’ll be automatically refunded using your original payment method within 10 business days. Please remember that it can take some time for your bank or credit card company to process and post the refund too.

If more than 30 business days have passed since we approved your return, please contact us at  Mysteryfind@outlook.com 

Order Cancellation : Please contact us by email at Mysteryfind@outlook.com within 24 hours since placing the order .

 

 

Address: 677 Sterling Dr., Eugene, Oregon, 97404, United States.

Email: Mysteryfind@outlook.com

Phone: +1971-275-2158

Customer service time:  (Monday to Friday, 8am to 5pm)